{"id":498,"date":"2026-05-12T11:11:07","date_gmt":"2026-05-12T11:11:07","guid":{"rendered":"https:\/\/dherrero.mkgv1.com.es\/dherrerowp\/?page_id=498"},"modified":"2026-05-12T11:11:13","modified_gmt":"2026-05-12T11:11:13","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/dherrero.mkgv1.com.es\/dherrerowp\/reembolso_devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Pol\u00edtica de Devoluciones y Reembolsos &#8211; SmartScent Parfums<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">\u00daltima actualizaci\u00f3n: mayo de 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En SmartScent Parfums queremos ofrecer una experiencia de compra segura y satisfactoria. Si no est\u00e1s conforme con tu pedido, puedes solicitar una devoluci\u00f3n siguiendo las condiciones indicadas a continuaci\u00f3n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Derecho de devoluci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">El cliente dispone de un plazo de 14 d\u00edas naturales desde la recepci\u00f3n del pedido para solicitar una devoluci\u00f3n, conforme a la normativa europea de consumo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para poder aceptar la devoluci\u00f3n, el producto debe:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Estar sin usar y en perfecto estado<\/li>\n\n\n\n<li>Mantener su embalaje original<\/li>\n\n\n\n<li>Incluir todos los accesorios, muestras o elementos promocionales recibidos<\/li>\n\n\n\n<li>No presentar da\u00f1os provocados por el cliente<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Productos no aptos para devoluci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Por motivos de higiene y protecci\u00f3n del consumidor, no se aceptar\u00e1n devoluciones de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perfumes abiertos o utilizados<\/li>\n\n\n\n<li>Productos desprecintados<\/li>\n\n\n\n<li>Art\u00edculos personalizados<\/li>\n\n\n\n<li>Tarjetas regalo digitales<\/li>\n\n\n\n<li>Productos da\u00f1ados por un uso incorrecto<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si el producto llega defectuoso o da\u00f1ado durante el transporte, el cliente deber\u00e1 comunicarlo en un plazo m\u00e1ximo de 48 horas desde la recepci\u00f3n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. C\u00f3mo solicitar una devoluci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para iniciar una devoluci\u00f3n, el cliente debe enviar un correo a:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a>contacto@smartscentparfums.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Indicando:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero de pedido<\/li>\n\n\n\n<li>Nombre completo<\/li>\n\n\n\n<li>Motivo de la devoluci\u00f3n<\/li>\n\n\n\n<li>Fotograf\u00edas del producto si existe alg\u00fan defecto o incidencia<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez revisada la solicitud, SmartScent Parfums enviar\u00e1 las instrucciones correspondientes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Gastos de env\u00edo de devoluci\u00f3n<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si la devoluci\u00f3n se debe a un error de SmartScent Parfums o a un producto defectuoso, los gastos de env\u00edo correr\u00e1n por nuestra cuenta.<\/li>\n\n\n\n<li>En devoluciones voluntarias, el cliente asumir\u00e1 los costes de env\u00edo de devoluci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Recomendamos utilizar un servicio con seguimiento, ya que no nos hacemos responsables de paquetes perdidos durante el transporte.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Reembolsos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez recibidos y revisados los productos devueltos, el reembolso ser\u00e1 procesado en un plazo aproximado de entre 5 y 10 d\u00edas laborables.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El importe se devolver\u00e1 utilizando el mismo m\u00e9todo de pago empleado en la compra original.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SmartScent Parfums se reserva el derecho de rechazar devoluciones que no cumplan las condiciones establecidas en esta pol\u00edtica.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Pedidos da\u00f1ados o incorrectos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si el pedido llega da\u00f1ado, incompleto o incorrecto, debes contactar con nosotros lo antes posible enviando fotograf\u00edas del paquete y del producto recibido.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En estos casos ofreceremos una de las siguientes soluciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sustituci\u00f3n del producto<\/li>\n\n\n\n<li>Reembolso completo<\/li>\n\n\n\n<li>Vale de compra equivalente<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. Cancelaci\u00f3n de pedidos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los pedidos podr\u00e1n cancelarse \u00fanicamente antes de ser preparados o enviados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez el pedido haya sido enviado, deber\u00e1 tramitarse como devoluci\u00f3n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Contacto<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para cualquier duda relacionada con devoluciones, cambios o reembolsos:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SmartScent Parfums<br>Zaragoza, Espa\u00f1a<br>Correo: <a>contacto@smartscentparfums.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SmartScent Parfums es una marca enfocada en perfumes nicho exclusivos, elegantes y de estilo contempor\u00e1neo.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Devoluciones y Reembolsos &#8211; SmartScent Parfums \u00daltima actualizaci\u00f3n: mayo de 2026 En SmartScent Parfums queremos ofrecer una experiencia [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-498","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"variation_swatches_image_size":false,"variation_swatches_tooltip_size":false,"dgwt-wcas-product-suggestion":false},"uagb_author_info":{"display_name":"Daniel Herrero","author_link":"https:\/\/dherrero.mkgv1.com.es\/dherrerowp\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Pol\u00edtica de Devoluciones y Reembolsos &#8211; 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